If you are not completely satisfied with your purchase, you may return the item(s) you purchased in their original condition within 14 days of delivery. Upon receipt of the item(s), the purchase price will be refunded. 

Please note, that if the item(s) has been worn, washed or used in any way, your item cannot be replaced or refunded due to industry standards on Health and Hygiene, and wear and tear.

Please return your item(s) to us following the method below:

Before sending your item(s) back, please contact us to notify us of your intent to return your items with your Full name, Order ID number, and the details of all the item(s) you wish to return.

Our friendly customer service team will then be able to provide you with a return authorization number, a return address and any other details that will assist you in the steps you need to process a return. Please note that orders with no return authorization number will not be accepted therefore not be refunded. To get in touch with our customer service team, at the bottom of this page, fill in the required details in the ‘ Contact Us’ box or email us info@skrrskrr.com

You will receive a refund via your original payment method within 1-3 business days upon receiving your return parcel. Please contact info@skrrskrr.com if 3 business days has passed and a refund has not yet been posted.

All returns should include a tracking number (USPS, Canada Post, Royal Mail, UPS, FedEx). If the customer fails to provide a tracking number upon request, Skrr Skrr Store reserves the right to refuse store credit or a refund for the item. Skrr Skrr Store is not liable if any losses incurred when returning your item back for replacement. The item is the customers' responsibility until it is received back at our facility. The item will be subject to inspection upon arrival, if deemed to be unfit for return (worn, washed or used in any way or falls outside our given timeframe for returns), your item will be refused and returned to sender.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchange Policy

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@skrrskrr.com.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.